Privacy Policy
This privacy policy applies to the Australian Property Alliance website operated by Australian Property Alliance Pty Ltd (ACN 102 889 896) (“APA”) under the domain name www.australianpropertyalliance.com.au (“Policy”) and replaces any previous privacy policy that may have been in place.
The Policy is designed to assist you in understanding how we collect and use the personal information you provide to us when you access and use the APA website and/or pursue any of the products and services on offer.
Your consent
By using our website, you consent to APA collecting and using your personal information in the manner described in this Policy, as amended from time to time. If we amend our Policy, we will publish those changes on our website and your continued use of the website thereafter will constitute your acceptance of those amendments.
Please note that APA may change the content or services found on its website at any time without notice.
By using our website, you also authorise us to:
- disclose personal information to related companies of APA and to our agents and contractors who provide services to us in connection with the provision of products or services you have sought from our website; and
- contact you to attend to your specific enquiries, and send you information about APA products and services.
What information do we collect?
When visiting and interacting with our website, you may provide us with two types of information:
(a) personal information that you knowingly choose to disclose, which is collected on an individual basis; and
(b) website use information collected on an aggregate basis.
- PERSONAL INFORMATION YOU CHOOSE TO PROVIDE
Registration information
When you: 1. request certain services, 2. register for more information, 3. register for email, newsletters and alerts or 4. register for promotions, you may provide us with information about yourself including (but not limited to) contact information and, where relevant, your financial details. You may also provide us with information about yourself when you provide additional comments on how you see APA servicing your needs and interests.
Email information
If you correspond with us through email, you also provide us with information about yourself and we may retain the contents of your email messages together with your email address and our responses.
- WEBSITE USE INFORMATION
Similar to other commercial websites, our website utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) whereby the web server logs or collects information about how APA’s website is being used. We use these cookies and web server logs to determine whether you have previously used the website and to identify pages you have accessed. Information gathered through cookies and web server logs may include (but not be limited to) the date and time of visit, the pages viewed, time spent at our website and the websites visited just before and just after our website. APA, its advertisers and advertising companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users have responded to them.
What are cookies?
A cookie is a very small text document which often includes an anonymous, unique identifier. When you visit a website, the host server asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Cookies may be accessed later by our web servers.
How do we use the personal information that you provide to us?
We use the personal information collected via our website for the purpose of 1.administering and expanding our business activities, 2.providing customer service, 3.notifying you of changes to our website and 4.making available to customers and prospective customers other products and services that may be suitable to them.
How do we use the information collected from cookies?
When you view our website, the site uses its cookies to differentiate you from other visitors. In some cases we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.
Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. It can also determine whether you have previously used our website and identify the pages you have accessed. This information provides us with valuable feedback and assists us to constantly improve our website and better serve our customers.
Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provide to us in your cookies.
Opting out
If you do not wish to receive advertising emails from us or if you do not wish to have your personal information collected for a specific purpose, you may opt out at any time by emailing us your request at contact@australianpropertyalliance.com.au.
How do we protect your information?
APA will not, without your permission, disclose any personal information, or any information that you provide to us, to any third party or organisation other than:
(a) if required to do so by law or subpoena;
(b) if we believe that such action is necessary to:
- conform to the law or comply with a legal process served on us or on related companies of APA;
- protect and defend our rights, property, our website, users of our website and/or related companies of APA; or
- protect the safety of users of our website, APA, or third parties.
How can you access and update your information?
You may request access to the personal information that we have collected from you by emailing us at contact@australianpropertyalliance.com.au.
In some circumstances we may not permit you to access some of the personal information, and if this occurs, we will write to you to explain our reasons.
Some examples of when you may be denied access are if:
(a) access will pose a threat to the life or health of anyone;
(b) access would have an unreasonable impact on other people’s privacy;
(c) information relates to anticipated or existing legal proceedings; or
(d) giving access would be unlawful.
Complaints
If you believe that there has been a breach of your privacy or you do not agree with a decision we have made about your access to your personal information, you can lodge a complaint to us in writing by email at contact@australianpropertyalliance.com.au. Upon receiving your complaint, we will review it, consider all relevant facts and provide a response as soon as possible.
If the matter cannot be resolved to your satisfaction, you can direct a written complaint to the Federal Privacy Commissioner.
Security
We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to and protect the security of your personal information when transmitted over the internet. If we no longer need your information, we will destroy or de-identify it.
No data transmission over the internet can be guaranteed as fully secure. Accordingly, APA cannot guarantee or warrant the security of any information you send to us using our online forms or products. All of the personal information submitted to us by you on our website, is done so at your own risk.
What about other websites linked to our websites?
We are not responsible for the practices employed by other websites linked to or from our website, nor the information or content contained therein. Links to other websites are often provided solely as pointers to information on topics that may be useful to the users of our website.
When you use a link to go from our website to the websites of a third party, those websites are not subject to the Policy and our Policy is no longer in effect. Browsing and interaction on any other websites, including websites which have a link on our websites, are subject to those websites’ own privacy policies and rules.
Queries
If you have any queries regarding our Policy, the operation of our website or your dealings with our website, please contact us at contact@australianpropertyalliance.com.au